Oval Boar Bristle & Nylon Brush Hair Extension Black

Return Policy Information

Upon receiving the package, please remember to wash the ponytail with shampoo and conditioner. Allow it to air dry, and after drying, assess the hair quality, color, and texture. Returns will only be accepted if the hair is intact, untouched, and the original elastic band is undamaged.

We do not accept returns of hair that has been worn, used, mechanically damaged, or shows signs of wear. Custom orders, i.e., hair that has been converted into bio-tape or keratin method, cannot be returned unless a product defect is visible.

Annshop/Annazing Hair Extension uses natural hair; however, if the customer chooses to dye, tone, wash with silver shampoo, or further process their hair extensions, they do so at their own risk. Toning the hair should be done only after assessing the ponytail’s quality. Please note that we are not responsible for any loss or degradation of quality associated with dyeing the materials. Each dye has a different chemical composition, which can affect the final result and durability of the material. We encourage you to conduct a test on a small section before proceeding with dyeing.

If these requirements are not met, a refund will not be possible. We reserve the right to refuse an exchange that, in our opinion, does not comply with our regulations. Returned hair extensions will be inspected and tested.

Returns are possible within 5 days from the date of receiving the goods! The customer is responsible for covering the shipping costs in the event of a return or exchange.

We hope you won’t need to return anything, as we select each ponytail individually! We do not have a refund policy for all our hair extensions. However, we take full responsibility for the hair extensions that we have cared for by following our care leaflets, and we encourage you to review them in the Blog section. We are happy to resolve any issues our customers may have.