Last updated: 09/06/2024

Thank you for shopping at ANN SHOP. We are committed to providing you with the best shopping experience and ensuring that your order is delivered promptly and safely. Please read our shipping policy carefully to understand how we handle shipping and delivery.

SHIPPING LOCATIONS

We currently ship to the following locations:

  • United Kingdom
  • European countries outside of the United Kingdom
  • Australia
  • United Arab Emirates

SHIPPING TIMES

  • United Kingdom: Orders will be delivered within 3 working days.
  • Outside the UK (Europe): Orders will be delivered within 10 working days.
  • Australia: Orders will be delivered within 14 working days.
  • United Arab Emirates: Orders will be delivered within 12 working days.

Please note that working days are Monday to Friday, excluding public holidays.

SHIPPING RATES

Shipping rates are calculated at checkout based on the weight and dimensions of your order and the delivery location.

ORDER PROCESSING TIME

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES, AND TAXES

ANN SHOP is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

ANN SHOP is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

CONTACT US

If you have any questions about our Shipping Policy, please contact us at:

Email: info@annshophair.com
Phone: +44 (0) 7585899299